Privacy Policy

This website is operated by ISEP GmbH B.V. ("we," "us," or "our") values your privacy and is committed to protecting your personal information. This policy explains what information we collect, how we use it, with whom we share it, and your rights regarding your data.

1. Information we collect
When you use our store, we may collect the following personal information:

  • Name, address and contact details (email address, telephone number, etc.).
  • Payment information (credit card information, billing address, etc.).
  • Information about purchases and orders.
  • Preferences and interests shared with us.
  • Data provided through customer service interactions, surveys, or promotions.
  • Your IP address and browser details for technical purposes.

2. How we use your data
We use your data to:

  • To process and complete transactions, including verifying credit card information.
  • To provide customer support and process returns.
  • To personalize and improve your shopping experience.
  • To inform you about offers, promotions and newsletters (if you have agreed to this).
  • To conduct research to improve our services.
  • To comply with legal obligations and enforce our policies.

3. Cookies and Analytics
Cookies: We use cookies to analyze website usage, improve our services, and enhance your experience. These text files help track user behavior on our website.

Disabling cookies : Most browsers accept cookies by default, but you can disable them in your settings. Please note that disabling cookies may affect the functionality of our website.

We use a cookie banner on our website to inform visitors about our use of cookies and to obtain their consent.

4. Sharing Your Information
We will not sell, rent, or commercially distribute your personal information. However, we may share it with trusted third parties such as payment processors, shipping companies, and IT service providers. These parties are contractually obligated to protect your information.

5. Your rights
You have the right:

  • Access to the personal data we hold about you.
  • Correcting or updating your data.
  • Revoking your consent to data processing at any time.
  • Object to certain uses of your data, such as direct marketing.
  • Request erasure or restriction of data under certain circumstances.

To exercise your rights, please contact us at info@laeva-london.com

6. Third-Party Services
Certain third-party providers, such as payment gateways, have their own privacy policies regarding the information we are required to share with them. We encourage you to review their policies to understand how your data will be handled.
Your data may be subject to the laws of the country in which the third party operates. Once you leave our website or are redirected to a third-party website, this policy no longer governs.

 

LaEva London is operated by ISEP GmbH, a company registered in Germany under company number 204229.  

Address: Mtshofstr. 8, 29358 Eicklingen, Germany

E-Mail: info@laeva-london.com

Phone: +447832617858

Opening hours:
Monday to Friday between 9:00 and 17:00